Common buying and project questions

Tegene Robot provides intelligent sorting robots and warehouse automation solutions, including 3D Sorter, 3D Sorter M, 3D Sorter E and 3D Sorter X.

Founded in 2022, Tegene Robot specializes in intelligent sortation for logistics and warehousing. Combining its proprietary 3D Sorter Series, control and software systems, and manufacturing bases in Dongguan and Hefei, Tegene delivers efficient, flexible and scalable solutions from configuration to project delivery. The company has 200+ employees, 30+ IP assets, a combined 40,000 m² across two manufacturing bases and 200+ project deployments.

It is suitable for e-commerce, express, retail, 3C, cold-chain, overseas warehouse and 3PL small-parcel sorting, as well as store replenishment, returns, consolidated picking and multi-destination seeding.

Mechanical throughput is 24,500 pcs/h for 3D Sorter, 40,000 pcs/h for 3D Sorter M, 31,000 pcs/h for 3D Sorter E and 11,000 pcs/h for 3D Sorter X. Chute counts are configurable by model and project.

Yes. Tegene has delivered a Fontana, California e-commerce warehouse case for small and medium-sized parcels, addressing cross-border growth and high local labor cost.

Tegene provides product specifications, solution configuration, on-site deployment, and delivery and after-sales support, so integrators can connect the sorting platform with automation, WMS, ERP or MES projects.

Prepare warehouse area, available equipment zone, average volume, peak volume, destination count, parcel size and weight range, induction mode, barcode or RFID recognition mode, and whether WMS, ERP, MES or existing automation equipment needs to be connected.

Tegene assesses overseas warehouse space, order structure, parcel profile, local labor cost and system interfaces, then works with local system integrators on configuration, deployment, training and service support.

The 0°C cold-chain case uses a standard 3D Sorter with 48 chutes and two induction stations, reaching 2,800 pcs/h in about 30 m². The 3C case uses a 96-chute X module, four-side scanning and custom totes, reaching 2,500 pcs/h and 99.99% accuracy in 55.68 m².

Consider 3D Sorter for small and medium items across multiple orders and destinations; 3D Sorter M for continuous high-throughput sorting and roll-cage collection; 3D Sorter E for complex express/postal items and NC re-sorting; and 3D Sorter X when an existing standard 3D Sorter needs more chutes, subject to its configuration and site conditions.

3D Sorter combines vertical lifting with multiple chute formats, workflow switching, modular combinations and split-line operation, balancing space utilization and operating flexibility. Assess efficiency gains and project returns against item profiles, destination flows and labor organization.

It supports continuous sorting of envelopes, flat, thin/light and irregular items in express and postal operations. Mechanical throughput is 31,000 pcs/h with 1,500 customizable chutes. Induction, identification and delivery methods are configured to item profiles.

Maintenance guidance, 24/7 remote diagnostics, original spare parts and replacement guidance. On-site and local support are arranged according to project needs and service agreements.

E-commerce and 3PL warehouses often face multi-tenant operations, order waves, consolidated picking, cross-border parcel growth and unstable peak labor. Tegene 3D Sorter Series uses chutes, induction, scan recognition and sorting carts to improve multi-destination order flow and reduce mis-sorting.

System integrators should confirm equipment area, destination flow, induction mode, barcode/RFID recognition, WMS/ERP/MES interfaces, checking and packing flow, site network and electrical conditions, and future scaling boundaries.