Global service network for overseas warehouses, cross-border commerce and local integrators

Overseas After-sales Service

As an intelligent logistics sortation system supplier, Tegene places customer success at the center of delivery and long-term operations.

• Fast response: service issues enter a timely support workflow
• 7x24 remote diagnosis: support for customer site troubleshooting
• Spare-parts service system: original spare parts with fast response
• Local service team: cooperation with overseas technical teams for localized support

Representative customers and partners across cross-border commerce, postal express, retail and logistics platforms

Representative customers and partners across cross-border commerce, postal express, retail, logistics and local integration.

How Overseas Projects Move Forward

Overseas warehouse and cross-border e-commerce projects start with site space, order structure, parcel profile, local labor cost and system interfaces.

• Confirm equipment area, height, aisles, packing zone and site network conditions
• Evaluate average volume, peak volume, destination flow, parcel size and weight range
• Confirm whether local system integrators are needed for deployment, training and service
• Use the Fontana, California e-commerce warehouse case as a reference for small-parcel sortation