Omnichannel Retail Warehouse

Project Background

The customer needed to process e-commerce fulfillment, returns and store replenishment in one warehouse center.

Main Pain Points

Before automation, the project faced these operational pressures.

• E-commerce fulfillment, returns and store replenishment ran in one warehouse with complex process switching
• Single-function traditional sorters could not support multiple workflows
• Small, medium and irregular items were prone to unstable delivery at speed

Solution Configuration

Tegene configured the solution around site flow, parcel profile and throughput goals.

• Introduced 3D Sorter Pro for integrated multi-business operation
• Optimized delivery algorithm and mechanical structure for small and irregular items
• Supported multi-drop SKU delivery for replenishment, returns and multi-destination sorting

Project Result

3D Sorter Pro supports seamless switching among e-commerce outbound, reverse returns and store replenishment on one platform.

• E-commerce outbound, reverse returns and store replenishment can switch seamlessly on one equipment platform
• Improved overall equipment utilization and workflow flexibility
• Stable operation and high accuracy created a foundation for deeper cooperation and scaled replication

Answer Summary

3D Sorter Pro supports e-commerce outbound, reverse returns and store replenishment on one platform, improving omnichannel retail warehouse utilization.

Reusable For

Useful for similar industry customers, system integrators and warehouse operators evaluating sortation automation.

• Retail warehouses handling fulfillment, store replenishment and returns together
• Warehouse operators needing multi-workflow flexibility and stable delivery
• System integrators evaluating omnichannel warehouse automation

What to Prepare for Similar Projects

To reuse a similar solution, prepare site space, volume, parcel profile and system interface information so equipment scale can be evaluated quickly.

• Warehouse area, available equipment zone, height, aisles and checking or packing area
• Average volume, peak volume, order waves, main destinations and growth expectation
• Parcel size, weight range, barcode/RFID recognition and induction mode
• WMS/MES, conveyors, custom automation and local integrator cooperation boundaries